Cranbrook Cycles Website Terms and Conditions

We recommend that you print out and keep a copy of these terms and conditions for future reference.

These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by Cranbrook Cycles ("Cranbrook Cycles", "we" or "us" or "our"). If you have any questions or comments with regard to these terms and conditions please contact us by either email: or phone: Company Phone Number (Monday-Friday, 09-00 to 17-00 - input correct timings).

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

We may need to alter these terms and conditions at any time. Any changes will occur on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, this ensures you are aware of the most current changes made to them.

Our Address
Cranbrook Cycles
Stone Street,
Cranbrook,
Kent.
TN17 3HB
General Terms

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Cranbrook Cycles website. Any other websites to which you link to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
This Website

Cranbrook Cycles own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

We reserve the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Cranbrook Cycles website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Cranbrook Cycles website.
Privacy Policy

Cranbrook Cycles is committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service. This privacy policy describes how we collect and use your personal data.

This Cranbrook Cycles site is a UK based website and takes reasonable care to comply with requirements of the UK Data Protection Act 1998 with regard to the personal information you supply on this site. The Cranbrook Cycles site uses a security system that protects your information from unauthorised use.

However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We may occasionally modify this Privacy Statement, such variations becoming effective immediately upon posting to the website and by continuing to use the website, you will be deemed to accept any such variations.

Please note that we do provide links to other sites, which may not be governed by this Privacy Policy and you should view the particular privacy policies of those sites for further information.

Data collection via web forms & email
This site collects personal data from you via web forms, and also via email addresses we provide so that you contact us with enquiries and send us your details.

You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy.

If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.

Data collection via cookies
We may also collect personally identifying information using cookies. Sometimes cookies are required as part of this site's operation. We will not collect personal data about you using cookies outside of this purpose.

If you prefer not to allow the use of cookies, you can change the configuration of your browser to either warn you when you receive a cookie, or to automatically reject them. You may find, however, that disabling cookies means certain areas of the site do not function correctly.

Data usage
Cranbrook Cycles will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship.

We will also use your data to tell you about changes to the site, new information, or products and services offered by Cranbrook Cycles that we think you will find valuable. You can choose not to receive this information by sending a blank email to Cranbrook Cycles Email Address with the subject 'No Cranbrook Cycles information'.

We do not share, sell, trade or rent your personal data outside of the Cranbrook Cycles group. We may choose to do so in future with selected third parties whose products and services we think you will find interesting. You can choose not to receive this information by sending a blank email to Cranbrook Cycles Email Address with the subject 'No 3rd Party Information.
Pricing Conditions

All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges.

The total cost of your order will be the price of the products you order, any additional services you choose (e.g. saturday delivery), plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable, we may offer you an alternative but will contact you to prior to dispatch.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

We accept payment by MasterCard, Visa, Delta, Switch, and Solo. Payment is deducted when we process your order.
Refund and Cancellation Policy

Returns and Refunds
If you need to return a product purchased from Cranbrook Cycles then you have 28 working days to do so.

The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 8 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please post returns to the following address:
Cranbrook Cycles
Stone Street,
Cranbrook,
Kent.
TN17 3HB

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Cranbrook Cycles website, by phoning us on Company Phone Number. All orders taken before 4pm will be processed and sent for delivery by 5pm the same day.
Delivery and Postage Information

Delivery
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Cranbrook Cycles only deliver to the United Kingdom (the Channel Islands and, the Isle of Man and the Scottish islands will incur additional charges). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. Delivery may take up to five working days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered.

We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

We will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Deliveries will be attempted at your chosen address on the following day if the first delivery was unsuccessful. If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service and arrange a collection, you may pay an extra £4.00 for a third attempt on delivery. If you can not collect your goods within 5 days or have not paid for the re-delivery then it will be returned to Cranbrook Cycles. All returned orders to Cranbrook Cycles will be refunded via the method of payment, you will incur a £9.99 charge for the attempted deliveries.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.